FAQ'S

 Since 1989, Natalie's Elf Shelf Holiday Shop program, with the help of  educators and parents, provides elementary age school children with a  real life learning opportunity. Your children will learn how to budget  their money while they shop for gifts for family and friends!

  No! You only pay for what you sale and payment is due at the very end of the store. 

Yes, The Elf Shelf Holiday Store takes back all leftover merchandise! The PTA/PTO/school is never out any money with The Elf  Shelf Holiday Shop. 

 No! The Elf Shelf Holiday Store pays for ALL shipping cost.  

 No! The Elf Shelf Holiday Shop NEVER requires you to count inventory.  That is why we provide our online cash register app. Login information will be emailed to the chairperson 30 days before the store starts. 

 The gift items range from $0.50-$11.00 with 75% of the items being under $6.00. (Please see pricing section for more details)

 Yes! We overnight all re-orders through Fed-Ex as long as you submit your re-order form by 12:00 CST!  The re-order can be placed through our register app or on our website.

If you cancel before October 5, 2024 there is NO cancellation fee. If you cancel after October 5,2024 there is a $500 cancellation fee.  Please remember when your school signs up. We immediately reserve merchandise for your school.

 Yes! We have the BEST supplies in the holiday shop business.  We offer 5 different gift bags, parent letters, gift envelopes,  tablecloths, elf aprons/elf hats for the volunteers, posters, banners, social media images,  online cash register etc.

(See the free supplies section for more details)

 Yes! The online register is so easy! Please visit our training video section to view how the online register works or read more details under the online cash register section on this website.

 Yes! The Elf Wallet program is perfect for parents/guardians that do not want to send their child to school with cash when they shop in Natalie's Elf Shelf Holiday Store. It works just like a gift card. Parents/guardians will go online and upload funds to their child account. The chairperson will be able to track all sales through our online cash register. The reports will show the student name,amount,gift card code, amount redeemed and remaining balances. (See Elf Wallet section for more details)

 Yes!  We offer multiple different bonus options. If your school signs up before September 1,2024. They will get to choose 2 bonuses for signing up early. (See the bonus section for more details)

 Yes! We have new gift items every year! 

 Yes! We offer elf bucks for the kids that can't afford to shop in our Elf Shelf Holiday Shoppe! (Elf Bucks must be chosen as a bonus)

We require the store to be ran 3-5 days during school hours. We also allow night events as long as you run the store 3-5 days during school hours. We do not allow 1 day events unless approved by Natalie's Elf Shelf.

Yes, all of our gift items are CPSIA Compliant!