What is eWallet?
No more Cash lost in backpacks! It works just like a gift card! At Natalie's Elf Shelf ® Holiday Store, kids shop without cash thanks to eWallet. Family and friends contribute funds online. Then kids choose their own gift items. It’s convenient, simple, and secure.
How do we let our parents know about eWallet?
The eWallet form will be sent home with every child. The form has directions and information on how to upload funds for their child to shop. The form must be brought back and presented at checkout. If the child does misplace their form. No worries! The volunteers can look it up on the back end of our online cash register to verify.
How do parents/guardians upload funds to their child Elf Wallet/Gift Card Accounts?
It is super EASY and FAST! They will go to www.elfshelfwallet.com and create an account to upload funds! If they have multiple children at the same school or even a different school. They can still use the same account for each child. All they have to do is click "add child" on the parent portal dashboard. It works just like a gift card!
eWallet Balance & Refund Policy
Any eWallet balance remaining at the end of the shop will be credited back to the school as a 100% donation.
If a parent/guardian would like a refund for a remaining balance due to:
- their child being sick and unable to shop, or
- dissatisfaction with an item purchased
we are happy to help. Please email support@elfshelfholidaystore.com to request a refund.
Families are asked to ensure that each child spends all of the money uploaded to their eWallet. This policy will be:
- communicated to each school prior to the store opening, and
- printed on every eWallet form sent home.
The online cash register allows us to see which students have not redeemed their full eWallet balance. We ask that school volunteers help ensure all students spend their available funds before the store closes.
Please remember: Natalie’s Elf Shelf® Holiday Store is a seasonal business and visits each school only once per year. Refunds are issued only if:
- a child was sick and did not get to shop, or
- a customer is unhappy with a product.
Does the parents get a receipt after they upload funds with eWallet?
Yes! They will get a receipt emailed to them immediately.
Is the eWallet free to the school?
The eWallet program is free to the school but there is a small transaction fee to the parents/guardians. We charge a flat processing fee of $1.50 for $0-$25 transactions and 6% processing fee for $25 and up transactions.
Does the Chairperson have Access to the Reports?
The chairperson can view all transactions through the online cash register.
Login information will be emailed to the chairperson one month prior to the store opening.
eWallet Report includes:
- Student Name
- Grade
- Teacher
- Supporter Name (parent/guardian who uploaded funds)
- Amount Added ($)
- Time and Date
- eWallet ID Code
- Amount Redeemed
- Remaining Balance
Do we have to offer eWallet?
No! eWallet is only a service that we offer to our schools. If your school does not want to participate in our eWallet Program. Please opt out when asked on our 2026 Sign-Up form.
Do you offer WiFi Packs?
Yes, we do offer Verizon WiFi packs. If your school has poor internet service and needs one.
Please request for one when you sign up for 2026. There will be a $50 fee added to your invoice at the end of the store for the WiFi Pack. WiFi Packs are shipped with the store and a return shipping label will be provided.
